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Customer Care
Shipping Policy
- Standard processing time for all orders is 3-5 business days.
- We offer both Standard Shipping (5-7 days) and Express Delivery (1-2 days).
- Email notifications with real-time tracking IDs are sent upon dispatch.
- Domestic and international shipping options are available at checkout.
Return Policy
- Returns are accepted within 14 days of receiving your order.
- Items must be in original condition, unworn, and with all tags attached.
- Jewelry components must include their original premium packaging.
- Refunds are issued to the original payment method within 7 days.
Terms & Conditions
- Use of the OneColossal site constitutes agreement to our service terms.
- Accepted payment methods include Visa, Mastercard, AMEX, and PayPal.
- OneColossal reserves the right to modify pricing without prior notice.
- Product availability is subject to change based on artisanal production cycles.
FAQs
- How can I change my order? Contact support within 2 hours of placement.
- Do you offer custom hampers? Yes, bespoke curation is available via our portal.
- Can I track my shipment? Yes, a unique link is provided in every dispatch email.
- Is international shipping secure? We use premium couriers for all global orders.
Return Policy
- 30-Day Policy: Returns are accepted within 30 days of the original delivery date for a full refund or exchange.
- Condition Requirements: To be eligible, jewelry must be unworn, in its original protective packaging, and with all security tags intact.
- Processing Times: Once received, please allow 5-7 business days for our artisans to perform a quality check and process your refund.
- Refund Methods: Credits are issued back to the original payment method. We accept returns for items purchased via Credit Card, PayPal, and UPI.
- Non-Returnable Items: Personalized, custom-engraved pieces, and final sale items are not eligible for return or exchange unless a manufacturing defect is present.
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Terms & Conditions
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- Accepted payment methods: We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Google Pay for all secure transactions.
- User Responsibilities: Customers are responsible for the accuracy of their shipping details and for safeguarding their account credentials.
- Site Usage: The designs and content on this website are for personal, non-commercial use. Any unauthorized reproduction of jewelry collections is strictly prohibited.
- Intellectual Property: All visual assets, logos, and exclusive jewelry designs are the intellectual property of OneColossal and protected by copyright law.
- Policy Updates: We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon publication to the site.
Customer Care
Shipping Policy
- Domestic processing time: 1-2 business days.
- Available shipping methods: Standard (3-5 days) and Express (1-2 days).
- Orders dispatched with premium tracking via email notification.
- Free shipping on all curated hampers over $150.
Return Policy
- 30-day window for returns on unworn and original items.
- Jewelry must be in original packaging with tags intact.
- Customized or personalized gift items are final sale.
- Refunds processed within 5-7 business days to the original payment method.
Terms & Conditions
- Accepted payment methods: Credit/Debit (VISA, MC, AMEX), PayPal, and Apple Pay.
- Account information and transactions are secured via bank-level encryption.
- Privacy is prioritized; we never share customer data with third parties.
- Orders are subject to verification and availability.
FAQs
- How to clean jewelry? Use a soft cloth and avoid harsh chemicals or perfumes.
- Can hampers be customized? Yes, personalized gift wrapping is available at checkout.
- International shipping? We deliver worldwide with tracking included.
- Need support? Our team is available 24/7 via the contact page.
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